Privacy Policy
How we collect, use, and protect your information.
Last updated: May 2025
1. Who We Are
The Sure Cleaners ("we", "us", or "our") is a professional home cleaning service operating in Northern Utah and the St. George area. We are committed to protecting your personal information and your right to privacy.
If you have any questions about this policy, please contact us at us@thesurecleaners.com or call us at (385) 412-8770.
2. Information We Collect
When you book a service or contact us, we may collect:
- Contact information — your name, email address, phone number
- Service address — the home or property to be cleaned
- Booking details — service type, preferred dates, scheduling preferences, and any special instructions
- Payment information — processed securely through BookingKoala; we do not store your card details directly
- Communications — messages or enquiries you send us via email, phone, or text
We only collect information that is necessary to provide our services and communicate with you.
3. How We Use Your Information
We use the information we collect to:
- Schedule and confirm your cleaning appointments
- Communicate with you about your bookings, including reminders and follow-ups
- Process payments securely through our booking platform
- Respond to your questions, requests, or complaints
- Send you occasional service updates or promotions (you may opt out at any time)
- Improve our services based on feedback
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Services
We use BookingKoala to manage online bookings and payment processing. When you book through our website, your booking and payment data is handled by BookingKoala in accordance with their own privacy policy. We recommend reviewing their policy at bookingkoala.com.
Our website may use standard analytics tools to understand how visitors use our site (such as which pages are visited). This data is aggregated and anonymous — it is not linked to your personal identity.
5. Access to Your Home
If you provide us with a key, door code, or garage code to access your property, this information is kept strictly confidential. Access details are only shared with the specific team member(s) assigned to your clean and are never stored beyond the duration of your service relationship with us.
6. Data Retention
We retain your personal information for as long as you remain a customer and for a reasonable period afterward in case you wish to resume services or raise a concern. If you would like your data deleted, please contact us and we will action your request promptly.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate information
- Ask us to delete your information
- Opt out of any marketing communications at any time
To exercise any of these rights, contact us at us@thesurecleaners.com.
8. Security
We take reasonable precautions to protect your information. Payment processing is handled by BookingKoala using industry-standard encryption. We do not store credit card numbers on our systems.
9. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please reach out: